Other ways to reach City of Tshwane
MunicipalAlert sends your report through the City's own channels. You can also use them directly — for anything that can't wait, call.
- Call centre (24 hours) 012 358 9999 Faults: water, electricity, roads, storm water, potholes, street lights, sewers
- Emergency services 107 Fire, floods, disasters and life-threatening incidents
- Tshwane Metro Police 012 358 7095 By-law incidents and accidents
- Report power failures by SMS 44676 POWER followed by your account number (also 082 612 0333)
- Customer care customercare@tshwane.gov.za Service requests, account queries and all other enquiries
- e-Tshwane e-tshwane.co.za View your account, capture readings, log service requests
- WhatsApp wa.me Send "Hi" — accounts, readings, forms
- Report and log a query tshwane.gov.za I want to report… on the City's website
Where each kind of fault goes
| Fault | How the City takes it |
|---|---|
| Burst pipe / water leak | Email waterleaks@tshwane.gov.za |
| No water | Email customercare@tshwane.gov.za |
| Sewer blockage / overflow | Email sewerblockages@tshwane.gov.za |
| Pothole | Email pothole@tshwane.gov.za |
| Road damage / open manhole | Email customercare@tshwane.gov.za |
| Street light out | Email streetlights@tshwane.gov.za |
| Traffic light fault | Email trafficsignalfaults@tshwane.gov.za |
| Power outage | SMS to 44676 |
| Exposed wires / electrical danger | Call 012 358 9999 (Call centre 012 358 9999) |
| Illegal dumping | Email wastemanagement@tshwane.gov.za |
| Missed refuse collection | Email wastemanagement@tshwane.gov.za |
| Blocked storm drain / flooding | Email customercare@tshwane.gov.za |
| Overgrown verge or park | Email customercare@tshwane.gov.za |
| Damaged or missing road sign | Email customercare@tshwane.gov.za |
| Something else | Email customercare@tshwane.gov.za |
| By-law incident | Call 012 358 7095 (Tshwane Metro Police 012 358 7095) |
| Emergency (fire, flood, life at risk) | Call 107 (Emergency services 107) |
From the City's published list of reporting channels. If one has changed, tell us — the City's own website is the final word.